Customer Service


If your questions are not answered in one of the following commonly ask questions or if you wish to contact us for any collaboration, send us an email at


This is a question with respect to Sing-and-Record Series. I have just replaced the batteries not long ago, why is the sound panel not working?

There might be an issue with the battery contact point. Please re-adjust the batteries before trying again.

Do you have any physical store?

We do not have any physical store at the moment.

Where do you ship from?

We ship from our warehouse in Jakarta.

How much do you charge for shipping?

For shipment within Indonesia, shipping is free for purchase above IDR300,000.00. Below IDR300,000.00, shipping rate can be found at shipping information page.

When will I receive the product if I place my order today?

From our experience, shipment to Klang Valley takes 3-5 business days. Please note that the above timings are estimates and they do not amount to guarantees for delivery. Final delivery time will depend on many factors including without limitation completeness of shipping information given, public holidays, warehouse rush etc. We value all our customers and will try our best to serve you. If you have further question on delivery timing, please drop us an email at